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Capital Area Council of Governments (CAPCOG) Has Upgraded the Regional Notification Emergency Alert System

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The Capital Area Council of Governments (CAPCOG) has upgraded the regional notification system that powers WarnCentralTexas.org to bring residents emergency and public safety warnings they need to protect their families, properties, and selves.  Warn Central Texas will now be using Everbridge, a system that provides a better portal for both residents who receive emergency warnings and the public safety personnel who launch messages.

Residents now will be able to:

  • Change or update their contact information for receiving notifications
  • Check notification messages through a web portal
  • Opt into emergency alerts or notifications using a text message short code

Emergency personnel now will be able to:

  • Launch notifications faster
  • Check who received a notification
  • Provide different messaging based on the residents’ preferred way of receiving a notification

Previously self-registered participants:  With this transition, CAPCOG transferred a massive amount of data from one system to another. The large data sweep, however, means people previously registered may receive more than one message if a notification is sent. As part of the upgrade, CAPCOG recommends that previously self-registered participants update their notification information. Participants should receive an email from Warn Central Texas on September 26th using either a noreply@everbridge.net, noreply@everbridge.com or noreply@everbridgemail.com email address. Following the link inside the email will allow access to a user account portal where contact information and notification preferences can be updated.

New participants:  Residents who have not yet registered to receive emergency warnings at WarnCentralTexas.org should do so. It is important to note that newer cell phone models receive federal notifications such as Amber Alerts, but do not receive Warn Central Texas notifications until signing up to do so. WarnCentralTexas.org is a separate system and a critical tool for local first responders to reach the affected public during an emergency. To register now, select the “Get Alerts” link on WarnCentralTexas.org. You will have the ability to submit multiple phone numbers, emails, addresses and customize your alerts.

CAPCOG uses its 9-1-1 database to contact every landline and VOIP phone in the ten-county region — Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis and Williamson counties. Registering cell phones and emails provides the fastest and most direct way for emergency personnel to give instructions in the event of an emergency such as wildfires and flash floods and public safety events such as boil water notices. The system can be used to notify as little as a single household or as many as an entire county or the entire region. It is used by all county governments in the region and nearly all municipal governments. Emergency personnel will use this regional notification system in conjunction with other tools to reach residents in emergencies.

If you receive an emergency notification, please listen or read the message and follow any instructions given. Messages are created by local emergency personnel to protect your family, property, and self.

www.capcog.org
512-916-6000

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